Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pmbperformance.com. Please note that returns will need to be sent to the following address: 

PMB Performance
372 W Winchester St
Murray, UT 84107

If your return is accepted, we’ll send you return instructions, including how and where to send your package. Unless otherwise approved by PMB Performance, customers are responsible for return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@pmbperformance.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Items ordered by mistake
If an item has been ordered by mistake (Wrong fitment, not needed for project, ordered too many, etc.) It may be returned to us once a return is authorized via email or phone communication. In the instance the part is cancelled prior to shipping, a cancellation fee may still be applied to recoup transaction fees.  In the instance of a part ordered by mistake, the customer is liable for return shipping. Some parts may incur a restocking fee based on vendor policy. Unfortunately, we cannot accept returns on sale items or gift cards.

Caliper Restoration Service Cancellations
If a caliper restoration service has been purchased and needs to later be cancelled due to inability to provide restorable cores, a 10% cancellation fee will be deducted from the cost of the refund.

Freight Service Cancellations
If a freight service item is cancelled after the freight quote has been received, a 10% cancellation fee will be deducted from the refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Service Charges

In the event of a faulty, incorrect, or damaged item, Service Charges, Mechanic Fees, or Storage Fees will not be covered by PMB Performance under our standard refund policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pmbperformance.com.